PRIVACY POLICY

This Privacy Policy describes how Biotech Sales and Services, based in New Delhi, India, collects, uses, stores, and protects information through its website, software applications, and hardware solutions.

INFORMATION COLLECTION AND USE

We collect various types of information to provide, operate, and improve our software solutions, hardware products, and customer services.

TYPES OF DATA COLLECTED

Personal & Business Data

• Name, email address, phone number, company name, and designation
• Employee attendance and identification data through biometric devices
• Visitor information captured via Visitor Management System (VMS)
• HR, payroll, asset, and canteen-related records entered by client organizations

Biometric & Device Data

We deal with biometric machines such as eSSL and ZKTeco. Basic attendance software provided free with biometric devices is owned and controlled by the respective hardware manufacturer.

Biotech Sales and Services provides separate and independent software solutions including VMS, CMS, HRMS, Payroll, Asset Management, which may integrate with biometric hardware as per client requirements.

Usage & Technical Data

When accessing our website or software, we may collect IP address, browser type, operating system, device identifiers, system logs, and diagnostic data for performance and security monitoring.

SOFTWARE SOLUTIONS COVERED

• Attendance & Time Management Systems
• Visitor Management System (VMS)
• Canteen Management System (CMS)
• HRMS & Payroll Management
• Asset Management System

HARDWARE SOLUTIONS COVERED

• Biometric Attendance & Access Control Devices
• Boom Barriers
• CCTV Cameras
• Fire Alarm & Safety Systems

USE OF DATA

Biotech Sales and Services uses collected data to:

• Install, configure, and support software and hardware solutions
• Generate attendance, payroll, visitor, and access reports
• Provide technical support and customer service
• Improve system functionality, performance, and security
• Comply with legal, contractual, and regulatory requirements

DATA OWNERSHIP

All data processed through our software and hardware solutions remains the property of the respective client organization. Biotech Sales and Services acts only as a service provider and does not sell or misuse client data.

CCTV & SURVEILLANCE DISCLAIMER

CCTV and surveillance systems are installed and operated under the responsibility of the client. Clients are solely responsible for obtaining consent, displaying notices, and complying with applicable surveillance and labor laws.

TRANSFER OF DATA

Data may be stored or processed on servers located within India. If any data is transferred outside India, adequate security and legal safeguards will be ensured.

DISCLOSURE OF DATA

We may disclose data only when required by law, court orders, or government authorities, or to protect legal rights and system security.

SECURITY OF DATA

We implement reasonable administrative, technical, and physical safeguards to protect data. However, no electronic system is completely secure, and absolute security cannot be guaranteed.

THIRD-PARTY SERVICES

Our solutions may integrate with third-party hardware vendors, SMS gateways, email services, or cloud hosting providers. We are not responsible for the privacy practices of such third parties.

CONTACT INFORMATION

Biotech Sales and Services
New Delhi, India
Email: support@btsservices.in
Phone: +91-9811213763
              +91-9971325527

Last Updated: 03 Feb 2026